Terms & Conditions

Delivery Policy

  • Following receipt of your order, the services will be provided to you by the contract conditions for the services you purchased.
  • The nature of the services you ordered, your prompt and accurate completion of your obligations regarding the execution of the services, and the date of your purchase may all have an impact on how quickly the services are delivered.
  • Upon completion of the services, the services will be considered effectively supplied to you.
  • Should the contract be canceled before the delivery services, the terms of the agreement will decide if you are entitled to a full, partial, or no return and how the contract may be discontinued.

Payment Policy

  • If clients avail of any monthly service package of Design Kix, they are obliged to pay a full chargeable amount before the commencement of the work.
  • Suppose Design Kix and the client agree on a fixed quote regarding any services. In that case, they are liable to pay 50% of the billable amount in advance before the commencement of the work. The remaining 50% of the payment will have to be made within 7 days of the start date of the services.
  • Design Kix shall invoice the clients monthly, in advance.
  • Also, if the clients do not pay a monthly invoice when it is due, Design Kix shall terminate the services immediately. In this case, we will not be liable to issue a 10-day prior notice.
  • All charges quoted to the client shall be exclusive of VAT, which Design Kix shall add to its invoices at the appropriate rate.
  • All additional work requested by the Client, which is requested following commencement of the Services and which is outside the scope of the Quotation (including any services necessarily procured to carry out the Services) shall be regarded as additional to the cost given in the Quotation and will be invoiced separately at the rates contained in the then-current Design Kix’ rate card.
  • All charges listed in Quotations are estimates and are subject to final confirmation of technical specification.
  • The parties agree that Design Kix may review and increase its standard hourly fee rates at any time, provided that such charges cannot be increased more than once in any 12 (twelve) month period.
  • Design Kix will provide the Client with written notice of any such increase one (1) month before the proposed date of the rise. Suppose such an increase is not acceptable to the Client. In that case, within two (2) weeks of such notice being received or deemed to have been received per this condition, it may terminate the Contract by giving three (3) months written notice to Design Kix.
  • Without prejudice to any other right or remedy that it may have if the Client fails to pay Design Kix on the Due Date, Design Kix may:
    • Charge interest on such sum under the Late Payment of Commercial Debts (Interest) Act 1998; from the Due Date, accruing daily and being compounded quarterly until payment is made, whether before or after any judgment, and the Client shall pay the interest immediately on demand; and suspend all Services until payment has been made in full.
    • Time for payment shall be of the essence of the Contract.
    • All sums payable to Design Kix under the Contract shall become due immediately on its termination. This condition is without prejudice to any right to claim for interest.
    • Without prejudice to any other rights it may have, Design Kix may set off any Client’s liability to Design Kix against any liability of Design Kix to the Client.

Refunds Policy

Your refund would be processed as per the chart below:

Refunds can be claimed within a limited time period 3 months, only if:

  1. The Logo is turned out to be copied or copyrighted to anyone else.
  2. The design is defective or not same as shown at the time of purchasing.
  3. They have placed a duplicate order in error. The Logo will only be suppose as defective if Design Kix Quality check team declared it imperfect. 100% refund will be given to Customers in above given conditions.

All refund requests will be fulfilled as per the following arrangement:

  1. If request for refund is made before the Initial concept delivery, you would be eligible for Full Refund (less 10% service & processing fee).
  2. If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).
  3. If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).
  4. No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
  5. Please be advised that in case of no response, feedback or correspondence from the client/customer (excluding any emergency, demise or intimation) for 14 days, the associated project would be halted outright and the files would be retained in archive folder. In order to re-commence the process, the client/ customer is liable to pay the re-registration of $300.
  6. Revisions can also be claimed over any selected concept(s) as voiding all means of refunds.
  7. Change of mind isn't applicable for Refund

You will be ineligible for refund under these reasons or scenarios:

  1. Change of Mind
  2. Investor Backed-out or Retracted the Investment
  3. Bussiness/Shop is closed
  4. Hired a Freelancer or Designer
  5. Participated in a Logo Tournament or Logo Contest
  6. Insisting on copying another design which could lead to IPR Infringement
  7. Designs were made according to brief form or instructions by customer
  8. Customer didn't filled out the form provided